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We collect personal information from visitors to this web site through the use of enquiry forms and every time you e-mail us your details or begin an online purchase using our website. Other than this, we do not store or capture personal information but simply log your IP address (this is the technical standard which ensures messages get from one host to another and that the messages are understood) which is automatically recognised by the web server – Additional information may also be logged by third party services including Google through the inclusion of the Google Analytics tag.
Use of personal information
We process personal information collected via this web site for the purposes of: –
- Identifying potential customers.
- Dealing with your requests and enquiries.
- Processing purchases
- Providing you with information about products and services offered by Serenade.
- To process transactions
We do not sell personal information collected through this site or use your personal information for any other purposes than those stated above.
We endeavour to take all reasonable steps to protect your personal information. All the data collected by us is stored on a secure server. The secure server software encrypts all information you input before it is sent to us.
Using your information for fraud prevention
We may share your personal information with fraud prevention agencies. If false or inaccurate information is provided and fraud is identified, details of this fraud will be passed to those agencies to prevent fraud and money laundering.
Serenade will not disclose personal information to other companies and suppliers as we do not use third parties to process your data.
Personal Data and your rights
If we collect any personal data from you, you have the right to receive/amend/delete information about the personal data we hold about you. Serenade do not charge a fee for this unless we believe the request is excessive or unfounded. If we refuse a request we will tell the individual why and that they have the right to complain to the supervisory authority and to judicial remedy. Serenade will do this without undue delay and at the latest within 1-month.
If at any time you no longer wish to receive any of our e-bulletins, newsletters or other information for which you have subscribed our partner retailer process, then please contact us so that we can remove your relevant details.